I go to set up my My Qwest account page for my glorious new phone service and when I click “Create account” after typing in a bunch of annoying crap, it gives me a page that says “Oh, sorry, our shit is down right now. Try again later.” (I’m paraphrasing.) I try again a few minutes later and it claims that my username already exits. Awesome.

My account must already be created, so I try logging in and get:

Sorry, there was an Error
Found in: /profile/pageFlows/profileValidation/ProfileValidationController.jpf

The source of this error is:
Developer: Please check tag attributes and closing tags. Be careful of reserved words

[View Error]  [Close]

com.bea.portlet.adapter.scopedcontent.ActionLookupFailedException: javax.servlet.ServletException
 at com.bea.portlet.adapter.scopedcontent.ScopedContentCommonSupport.executeAction(ScopedContentCommonSupport.java:699)
 at com.bea.portlet.adapter.scopedcontent.ScopedContentCommonSupport.renderInternal(ScopedContentCommonSupport.java:268)
 at com.bea.portlet.adapter.scopedcontent.PageFlowStubImpl.render(PageFlowStubImpl.java:136)
 at com.bea.netuix.servlets.controls.content.NetuiContent.preRender(NetuiContent.java:288)
 at com.bea.netuix.nf.ControlLifecycle$6.visit(ControlLifecycle.java:427)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:708)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:720)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:720)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:720)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:720)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:720)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:720)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:720)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:720)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:720)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:720)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:720)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:720)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:720)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:720)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:720)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:720)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:720)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:720)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:720)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:720)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:720)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:720)
 at com.bea.netuix.nf.ControlTreeWalker.walk(ControlTreeWalker.java:183)
 at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecycle.java:361)
 at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecycle.java:339)
 at com.bea.netuix.nf.Lifecycle.runOutbound(Lifecycle.java:186)
 at com.bea.netuix.nf.Lifecycle.run(Lifecycle.java:140)
 at com.bea.netuix.servlets.manager.UIServlet.runLifecycle(UIServlet.java:370)
 at com.bea.netuix.servlets.manager.UIServlet.processControlTree(UIServlet.java:256)
 at com.bea.netuix.servlets.manager.PortalServlet.service(PortalServlet.java:779)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
 at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
 at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
 at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:283)
 at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
 at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
 at master.com.qwest.filters.PrimaryServletFilter.doFilter(PrimaryServletFilter.java:149)
 at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
 at master.com.qwest.filters.log.TeaLeafServletFilter.doFilter(TeaLeafServletFilter.java:78)
 at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
 at com.bea.p13n.servlets.PortalServletFilter.doFilter(PortalServletFilter.java:251)
 at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
 at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3229)
 at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
 at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:121)
 at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2002)
 at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:1908)
 at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1362)
 at weblogic.work.ExecuteThread.execute(ExecuteThread.java:209)
 at weblogic.work.ExecuteThread.run(ExecuteThread.java:181) Caused by: javax.servlet.ServletException
 at org.apache.beehive.netui.util.internal.ServletUtils.throwServletException(ServletUtils.java:164)
 at org.apache.beehive.netui.pageflow.PageFlowRequestProcessor.processInternal(PageFlowRequestProcessor.java:580)
 at org.apache.beehive.netui.pageflow.PageFlowRequestProcessor.process(PageFlowRequestProcessor.java:851)
 at org.apache.beehive.netui.pageflow.AutoRegisterActionServlet.process(AutoRegisterActionServlet.java:630)
 at org.apache.beehive.netui.pageflow.PageFlowActionServlet.process(PageFlowActionServlet.java:157)
 at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:414)
 at org.apache.beehive.netui.pageflow.PageFlowUtils.strutsLookup(PageFlowUtils.java:1169)
 at org.apache.beehive.netui.pageflow.PageFlowUtils.strutsLookup(PageFlowUtils.java:1200)
 at com.bea.portlet.adapter.scopedcontent.ScopedContentCommonSupport.executeAction(ScopedContentCommonSupport.java:688)
... 55 more
Caused by: java.lang.NullPointerException
 at com.qwest.commons.utilities.AccountInfoHelper.createAccountInfo(AccountInfoHelper.java:72)
 at com.qwest.commons.controls.ProfileLoginManagerImpl.getAccountInfo(ProfileLoginManagerImpl.java:254)
 at com.qwest.commons.controls.ProfileLoginManagerImpl.getNextFailure(ProfileLoginManagerImpl.java:372)
 at com.qwest.commons.controls.ProfileLoginManagerImpl.validateProfile(ProfileLoginManagerImpl.java:190)
 at com.qwest.commons.controls.ProfileLoginManagerBean.validateProfile(ProfileLoginManagerBean.java:164)
 at profile.pageFlows.profileValidation.ProfileValidationController.validateProfile(ProfileValidationController.java:225)
 at sun.reflect.GeneratedMethodAccessor1294.invoke(Unknown Source)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
 at java.lang.reflect.Method.invoke(Method.java:585)
 at org.apache.beehive.netui.pageflow.FlowController.invokeActionMethod(FlowController.java:869)
 at org.apache.beehive.netui.pageflow.PageFlowController.internalExecute(PageFlowController.java:305)
 at org.apache.beehive.netui.pageflow.internal.FlowControllerAction.execute(FlowControllerAction.java:51)
 at org.apache.beehive.netui.pageflow.PageFlowRequestProcessor$ActionRunner.execute(PageFlowRequestProcessor.java:2042)
 at org.apache.beehive.netui.pageflow.interceptor.action.internal.ActionInterceptors[snip](ActionInterceptors.java:57)
 at org.apache.beehive.netui.pageflow.PageFlowRequestProcessor.processActionPerform(PageFlowRequestProcessor.java:2114)
 at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:229)
 at org.apache.beehive.netui.pageflow.PageFlowRequestProcessor.processInternal(PageFlowRequestProcessor.java:554)
 at org.apache.beehive.netui.pageflow.PageFlowRequestProcessor.process(PageFlowRequestProcessor.java:851)
 at org.apache.beehive.netui.pageflow.PageFlowActionServlet.process(PageFlowActionServlet.java:157)
 at org.apache.beehive.netui.pageflow.PageFlowUtils.strutsLookup(PageFlowUtils.java:1169)
 at org.apache.beehive.netui.pageflow.PageFlowUtils.strutsLookup(PageFlowUtils.java:1200)
 at com.bea.portlet.adapter.scopedcontent.ScopedContentCommonSupport.executeAction(ScopedContentCommonSupport.java:688)
 at com.bea.netuix.servlets.controls.content.NetuiContent.preRender(NetuiContent.java:288)
 at com.bea.netuix.nf.ControlLifecycle$6.visit(ControlLifecycle.java:428)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:708)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:717)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:717)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:717)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:717)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:717)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:717)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:717)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:717)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:717)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:717)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:717)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:717)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:717)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:717)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:717)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:717)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:717)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:717)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:717)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:717)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:717)
 at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:717)
 at com.bea.netuix.nf.Lifecycle.run(Lifecycle.java:140)
 at com.bea.netuix.servlets.manager.PortalServlet.service(PortalServlet.java:780)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:857)
 at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
 at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:283)
 at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:27)
 at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:43)
 at master.com.qwest.filters.PrimaryServletFilter.doFilter(PrimaryServletFilter.java:150)
 at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:43)
 at master.com.qwest.filters.log.TeaLeafServletFilter.doFilter(TeaLeafServletFilter.java:79)
 at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:43)
 at com.bea.p13n.servlets.PortalServletFilter.doFilter(PortalServletFilter.java:252)
 at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3229)
 at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
 ... 4 more

We have noted the error and will be working on the issue.

I’m sure it’s going to be fun to get my half-created account fixed. Joy.

I especially like the built-in warning to their obviously awesome developers: “Please check tag attributes and closing tags. Be careful of reserved words.”